Tag Archives: user research

Luddites Won’t Let Me Skype In: HS2 IT User Research Project


Yesterday at the cross-government user research meetup, Jeremy Foot (HS2) and I gave a talk about the project we did at the beginning of the year.

Tom Brown and I came in to HS2 as consultants from Rainmaker; we led a user research project about how HS2 staff use technology. We found out about the nature of their work, and who they have to communicate with and how.

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Filed under My current work, Rainmaker