The talk was about managing client expectations. It was an insightful talk, with ideas that I hope to incorporate into my business practice.
Arthur described the process he used to work with clients and tactics he used to dealing with clients. He said that he had made every kind of mistake with clients, and so he was in a position to give advice. He said that initially he blamed the client for problems such as not getting paid on time, but then he realised that the only person to blame was himself.